Warranty and Repairs
Flylow guarantees the quality of all our products for the practical lifespan* of the item. Defects in materials and workmanship will be repaired or replaced at the discretion of the Flylow team. Products that are damaged through wear and tear, extended use, misuse or neglect will be repaired for a nominal charge. Typical manufacturer warranty issues that will be covered include zipper failure, delamination, buckle/snap failure, seam taping, stitching issues etc. Reasonable wear and tear does not include tears in fabric from impacting trees, rocks, skis, icy parking lots or other sharp objects. Reasonable wear and tear does not cover cigarette or bonfire burn holes. If something you have done accidentally has caused the failure we will gladly work with you to have your garment repaired for a small fee or replaced for a discount. We work with some of the best repair facilities in the world who can make your outerwear look and perform almost as good as new for a small fee. We will take care of you and strive to make you over satisfied but as a small independent company we can’t always replace every piece for every reason.
If you have any further questions please send them to email@example.com.
* Flylow products are covered by our standard warranty, to the original owner, for the practical lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components and fabrics. Moving parts will wear out and fabrics will deteriorate and fade over time. We’ll cover your product under our warranty until such a time that we deem the product to be worn out beyond reasonable repair. A product showing signs of age (fabric that’s become thin or faded, or has developed tears; a zipper that no longer catches; fraying cuffs, etc.) is often the result of natural breakdown. We’ll take this into consideration when assessing your warranty request.
**YKK only warranties its zippers for 1 year. We use YKK zippers on all of our products and because of this policy we are only able to warranty zipper related issues for 1 year. We will be happy to assist with any issues/repairs for a nominal charge.
**Items purchased at a discount via Pro-Form or through Team orders are not entitled to the same warranty policy as retail customer purchases. Those warranty issues will be evaluated on a case by case basis.
Please download the Warranty/Repair form attached below and fill it out completely including a detailed description of what issues you are having with your gear and what you would like to have happen. You DO NOT need an RA#. Once the item(s) are received they will be evaluated by our team and if there is to be a charge, you will be contacted.
Warrant/Repair Form — Download PDF
Under Colorado law we are not permitted to work on soiled gear or send out soiled gear for repair. Please clean you gear before sending it in for repair or replacement. We know this may be an inconvenience but we must protect our staff from pathogens and allergens. Not only is it the law but it will also help you avoid cleaning costs.
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We recommend using a carrier such as UPS or FedEx that can provide you with tracking information to assist you with a faster exchange. We are not responsible for your item until we have signed it in to our warehouse. Turnaround time for repairs may take up to 6 weeks. Any further questions please email us at firstname.lastname@example.org