If you are unsatisfied with an item purchased from flylowgear.com, we gladly accept returns/exchanges within 30 days of purchase provided that the item has not been used and the original tags are still attached. If you have any questions feel free to contact us at:
For returns you can expect a full refund to your credit card within 7 to 14 days from the day we receive the returned gear. In some cases is may take an additional 2 weeks to be visible on your credit card statement.
Exchanges will be processed within 5 days from the day we receive the merchandise.
Customers are responsible for shipping costs unless the product is defective or there was an error in the original shipment.
If you need to return/exchange an item, please print and fill out the returns/exchanges form below.
Returns/Exchanges Form — Download PDF
Be sure to fill out the form completely with your original order # from the packing slip, item(s) being returned, the reason for return, shipping info and email. If exchanging, clearly specify the item(s) being returned and what you would like to exchange them for. If there is an increase in price, we will contact you for credit card information. You will not be charged for return shipping.
Include this form in your package and ship.
We recommend using a carrier that can provide you with tracking information to assist with a faster exchange.
Any further questions please email us at firstname.lastname@example.org